Question 1

What ingredients are in TommyFX serums?

Accepted Answer

Our serums contain premium ingredients including Hyaluronic Acid, Niacinamide, Retinol, Vitamin C, and natural extracts. All ingredients are listed on each product page and packaging. We use only cruelty-free ingredients from trusted suppliers.

Question 2

Are TommyFX products suitable for sensitive skin?

Accepted Answer

Our formulas are made to be gentle, but every skin is different, so we always recommend a patch test before first use. Apply a small amount to your inner wrist and wait 24 hours to check for any reaction.

Question 3

How should I store my skincare products?

Accepted Answer

Store products in a cool, dry place away from direct sunlight. Most serums should be kept at room temperature. Vitamin C serums are best stored in the refrigerator to maintain potency. Always ensure caps are tightly closed to prevent contamination.

Question 4

What is the shelf life of your products?

Accepted Answer

Unopened products have a shelf life of 2-3 years from manufacture date. Once opened, use within 6-12 months for best results. Check the PAO (Period After Opening) symbol on packaging. We include batch codes on all products for tracking.

Question 5

Can I use multiple serums together?

Accepted Answer

Yes, but layering should be done carefully. Apply thinnest to thickest consistency. Use Vitamin C in the morning, Retinol at night. Always use sunscreen during the day. If you are new to active ingredients, introduce one product at a time to avoid irritation.

Question 6

What payment methods do you accept?

Accepted Answer

We accept cash on delivery (COD) anywhere in Pakistan: you pay the courier when your parcel arrives, so no card details are needed. Online payment is coming soon.

Question 7

How can I track my order?

Accepted Answer

After placing your order, you will receive a confirmation email with tracking details. You can track your order on our website using your order number, or call our customer service at +92 (318) 833-9400 for real-time updates.

Question 8

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 2 hours of placement. Contact us immediately at support@tommyfx.pk or call +92 (318) 833-9400. Once the order is processed for shipping, changes cannot be made.

Question 9

Is there a minimum order amount for free shipping?

Accepted Answer

Yes, we offer free standard shipping on orders over Rs. 3,000 across Pakistan. For orders below this amount, standard shipping charges apply. Express delivery has separate charges regardless of order value.

Question 10

How long does shipping take?

Accepted Answer

Standard delivery takes 3–5 business days anywhere in Pakistan, and express delivery 1–2 business days for Rs. 250. Orders over Rs. 3,000 ship free on standard delivery; below that it costs Rs. 150. Remote areas can take a little longer. You will receive tracking information once your order ships.

Question 11

Do you ship internationally?

Accepted Answer

Currently, we only ship within Pakistan. We are working on expanding our international shipping options. If you are outside Pakistan, please contact us at support@tommyfx.pk for special arrangements.

Question 12

What if my package is damaged during shipping?

Accepted Answer

We package all orders carefully, but if your package arrives damaged, please contact us within 48 hours with photos. We will arrange a replacement immediately at no extra cost. Your satisfaction is our priority.

Question 13

What is your return policy?

Accepted Answer

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, return the product in its original packaging for a full refund. Products should be at least 50% full and returned within 30 days of delivery.

Question 14

How do I return a product?

Accepted Answer

Contact our customer service to initiate a return. We will provide a return authorization number and shipping instructions. Pack the product securely in original packaging and include the return form. Refunds are processed within 5-7 business days after we receive the return.

Question 15

Who pays for return shipping?

Accepted Answer

If the return is due to our error (wrong item, damaged product), we cover return shipping. For change of mind returns, customers are responsible for return shipping costs. We recommend using trackable shipping methods.

Question 16

Do I need an account to place an order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, view purchase history, earn loyalty points, and receive personalized product recommendations. Account creation is free and takes just a minute.

Question 17

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your email address. We will send you a password reset link. If you do not receive the email within 10 minutes, check your spam folder or contact our support team.

Question 18

Can I change my account information?

Accepted Answer

Yes, log into your account and go to "My Profile" to update your personal information, shipping addresses, and preferences. Changes are saved automatically. For email changes, you will need to verify the new email address.

Question 19

Are your products tested on animals?

Accepted Answer

Absolutely not! TommyFX is completely cruelty-free. We never test on animals, nor do we sell in countries that require animal testing. We use alternative testing methods and work only with suppliers who share our cruelty-free values.

Question 20

What should I do if I have an allergic reaction?

Accepted Answer

Discontinue use immediately and rinse the affected area with cool water. If irritation persists or is severe, consult a healthcare professional. Contact us at support@tommyfx.pk to report the reaction - this helps us improve our products and assist other customers.

Question 21

Are your products safe during pregnancy?

Accepted Answer

While most of our products are safe, we recommend consulting your healthcare provider before using any skincare products during pregnancy or breastfeeding. Some active ingredients like Retinol should be avoided during pregnancy. We are happy to recommend pregnancy-safe alternatives.

TommyFX FAQ